Hello, I have a problem with a new lifesize icon 400.
This equipment doesn't move up and down, however, he moves left and right. What can I do to resolve this situation?
I'm sorry to hear you are experiencing issues with your Icon 400. Please contact support either through the Live Chat found here Meet Your Support Team or open a ticket using the website http://www.lifesize.com/support.
The support team will help you determine whether the device requires an RMA to be opened or if there is something else causing the issue.
I'm running on the assumption, of course, that there is no obstruction stopping the movement of the camera.
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