I had a incident today involving a call from a HDX 8000 into a virtual room on Lifesize Cloud.
The issue was that when they presented from this unit the quality on their video went WAY down.
Checked the statistics and it looks like it used all the bandwidth for the presentation and did not leave anything left for video.
1. Tried to call in with a higher speed but this didn't help. All calls capped at 1600k.
2. Content rate was at 1300-1500K and video at around 100-200K.
Called in to a Lifesize Bridge 2200 we got and that worked much better (see below).
Is this something between the Clearsea server and Polycom? Any ideas?
I know this is just as much a Polycom question as a Lifesize so but I am speaking with them as well regarding the system it self.
|Call Speed:||2112 K||2112 K|
|Total Packets Lost:||20||20|
|% Packet Loss:||0.0 %||0.0 %|
|Audio Rate:||48 K||48 K|
|Video Rate:||1664 K||2064 K|
|Video Rate Used:||1463 K||1755 K|
|Video Frame Rate:||50.0||30.0|
|Video Packets Lost:||17||14|
|Video Jitter:||4 ms||3 ms|
|Audio Packets Lost:||3||6|
|Audio Jitter:||19 ms||3 ms|
|Maximum Audio Jitter:||19 ms||3 ms|
|Content Rate:||400 K|
|Content Rate Used:||377 K||---|
|Content Frame Rate:||30.0||-|
|Content Packets Lost:||0||---|
|Video FEC Errors:||0|