When starting the Icon 400, it shows an error about the micpod.
When the micpod til re-connected, the error-message is gone, but then it comes again after a while/restart.
One of the first things you might try is a new or different Lifelink cable. If that doesn't solve the issue, you'll probably want to reach out to support.
You can do so either via chat (Meet Your Support Team) or use the website ticketing service here: http://www.lifesize.com/support.
I hope it is just a faulty Lifelink cable.
I have the same problem, but in this case, I change the Icon 400 for a new one, update the firmware, connect to the office network, but still show me the yellow message, Active Microphone None.
I tried to use another micpod, but the same thing.
I do not know what can I do?
I need help!!!
David, we're sorry to hear about the issues you are experiencing. The best method would be to open a support ticket: Contact the Lifesize Customer Support Team or contact us at one at your local number below:
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