AnsweredAssumed Answered

Icon 600 Phone 2 problem after upgrade

Question asked by kureser Partner on Feb 17, 2017
Latest reply on Feb 28, 2017 by kureser

We have Icon 600 with phone 2. It is registered to lifesizecloud.

Some times Cloud askes for upgrade we accept it.

But when we upgrade to 3.1.1 and 3.1.2 our phone2 is not working.

It says : "The phone is connected to an unsupported system"


I can not change to 2.10. My previous version is 3.1. I can not do it manually. It says : "Failed to verify the image."


In the could page it says there is an upgrade to cloud users. Ver 3.2

But the cloud does not ask me to upgrade to the new version yet.


Because of a bug in version 3.X, I can not use the phone2.