Chat issues

Discussion created by jwinterbottom on Mar 3, 2017
Latest reply on Mar 3, 2017 by jwinterbottom

Hi all,


i just ran ran into a couple clients that are unable to  use chat.  They are both Mac users and both accounts have the chat button greyed out.  I went through the basic stuff, they are registered users and not trying to join a password protected meeting.  Both the webapp and the thick client are not working.  The webapp does nothing when clicking on the join button to start a group chat.  I deleted their accounts and asked them to authenticate again with the same results.  Anyone else come across a similar problem?