AnsweredAssumed Answered

Sound problem between Skype and LifesizeCloud

Question asked by mreole on Apr 9, 2017
Latest reply on Apr 10, 2017 by mcook

Hi everyone,

 

i've got two skype for buisness (lync15) users who connected to a lifesize VC unit ( lifesize cloud ) with Windows 7 laptop, everything works fine but just after 5 or 6 seconds, they cannot hear anything more, no more sound, all the others remote users can ear them well, the video works fine.

 

 

the problems seems to appear only when they connect to THIS lifesize VC unit.

 

 

All the basics skype test sound are ok, we did a test by connecting them to the LifeSize VC unit with a third audio device, the problem is the same.

When these users did a skype meetings ,there isn't the same issue.

 

 

unfortunalty for me, these two users are my CEO and my CTO.

 

 

is there someone who experiment the same issue ? any idea to investigate ?

 

By myself, i couldn't investigate so much for the moment, i've been alerted only when the video conference was already started.

 

I will test this situation by connecting my skype account to an others lifesize unit tomorrow

 

thanks you for your feed-back

 

 

Regards

 

 

 

 

 

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