This has happened again for us, anyone else experiencing this?
It works well now, thanks.
Dwayne, this issue is observed only in the Demo and Resellers accounts, as we have a limitation in recording hours. Ensure, you don't exceed more than 10 hours. I will get this fixed for you again !!
Thanks Arvind. I can now access the 2 recordings.
We are only using 20% of our 10 hour storage or do resellers have less than 10 hours and thats why it keeps disappearing?
We have the same problem!! 32% usages ONLY, then all recording video were gone....
Could you help us to fix it?
We will look into this and get this fixed for you.
I am on it Tony, will look into this and respond you in email
Not working yet, can help us to solve it ? Thanks.
Please raise a Support ticket so that we could look into it.
tony, I sent you an e-mail few weeks ago and havent seen a response from you. Do you still observe this problem, please let me know and we can assist.
I have the same problem with video record in cloud. How can i fix it?.
I am on it Edel, will look into this and respond you in email
NOTIFICATION, to @all
Issues related to
(1) Resellers Video content missing
(2) Invalid Recording hours displayed
have been identified and being worked at engineering.
RESOLVED: Issue (1) Reseller Video content missing with a production fix, we updated on 30-May-2017.
RESOLVED: Issue (2) Invalid Recording hours displayed - fixed in our recent release.
If any further problems observed in either of two (reported) issues, please Contact the Lifesize Customer Support Team with reference to this community URL.
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