We saw the following report.
iOS 11 Officially Eliminates 32-Bit App Support | TouchArcade
Are the following products 32 bit or 64 bit?
(1) LifeSize Cloud APP
(2) LifeSize Video APP
(3) LifeSize ClearSea APP
The current LifeSize Cloud APP is already 64bit. The older apps are not 64bit so will not work with iOS11.
Thank you for reply.
We have many users using the following.
Especially, we think that LifeSize Video(UVC ClearSea) is still supported products.
Do you have a schedule that corresponds to 64 bit?
We currently do not have a schedule to update.
I think it is really important to do this update for customers...
We have 3 customers which are using UVC CSS and they dont want to change for the Cloud for the moment. And they ask us to have this application for iOs 11. All the customer are with maintenance contract and they don't understand why it won't be possible to have this update.
We have customers running UVC Clearsea as well
asking for a 64bit version for IOS11 as well .
We have the same demand here. Customers need the 64bit version of Lifesize Video for IOS 11.
the same applies to us. Will LifeSize ever support its customers paying maintenance fees?!?
Unfortunately, Apple has mandated several requirements for apps to support iOS11. The legacy UVC apps are not capable of meeting these requirements and therefore cannot be updated to iOS11. They will continue to work with iOS10x.
Sorry, Josh, do you really think one App will prevent iOS-users from updating their systems? We really feel abandoned by Lifesize: not updating the Lifesize video app, negleting the urgent wish to implement html5 in videocenter for years. Lifesize is doing everything to ruin customers satisfaction... (as POTUS would say: "very sad!")
This is a pity for existing customers who have paid support contracts. Contracts in which software updates are planned ...
I'm asking myself, is it normal to abandon a product when customers paid for support and maintenance ??!!
Josh, I found your answer very bad, the requirement is to compile the app in a 64bit version...
We have same troubles, hope lifesize to re-compile "lifesize video" for iOS11.
I have few customer asking the same question and i doubt they wont be using lifesize product anymore with those feedback. Is it very hard to have a 64bit software for LifeSize Video or LifeSize Clearsea?
No it is not hard, Apple put on line a guide in 2014 :
Converting Your App to a 64-Bit Binary
This was not a decision we took lightly. The 64 bit update isn’t the challenge, it’s updating the app to meet the other Apple requirements that have been enforced since the app’s last update in 2015, such as using the most recent SDK and verifying on IPv6 devices. It would require major rework of not 1 but both Clearsea apps that we haven’t touched in 2 years on a platform that will have been end of sale for >18 months by the time IOS11 released. Once something goes end of sale, one of the things we no longer commit to doing is continuing to develop the software to work with other things that change in customer environments. New OS versions are the best possible example of this. We can't keep redeveloping our software to meet new OS versions on IOS, just like we aren’t going to upgrade the PC versions of Clearsea apps to whatever the new Microsoft release is after Windows 10. OS upgrades are optional even in the Apple iOS ecosystem. If it is critical for the app to continue to serve the Clearsea user base, then they will need to remain on iOS 10.
But Apple has announced en october 2014 that every new iOS app must be 64 bit from the 1st of February 2015 and every updated app must be 64 bit from the 1st of June 2015.
So, what's your excuse to not make the update back in 2015 when you were still selling your platform ?
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