MicPod stuck in Initializing network status

Discussion created by zhen on Jul 25, 2017
Latest reply on Jul 26, 2017 by behappy

Our lifesize Micpod had been stuck in Initializing network status for several times, and it can't bypass this status. It can be fixed only by manual reboot of lifesize unit.


2nd issue is, we've turned on Lifesize Health Check on lifesize cloud admin console, but it can't detect this issue at all. It happened twice already that boss came to IT desk and asked us why lifesize keeps flash blue lights and find it no where to dial, which makes us really passive and embarrassed.


pls see attached the Micpod screenshot.


It would be better if Health check could detect and alert this issue.