We can not log in from the Windows APP(old and new) via proxy.
This APP was able to log in via proxy until yesterday.
Does this use in LifeSize environment?
And, is there any countermeasure?
Are you using whitelisted IPs? If so, please review the document here: Lifesize Server, SfB/Lync, Tunnel Gateway, and Direct Media IP Address Lists. The new app uses different servers, those listed in the last column labeled Web App and New Desktop App Tunnel Gateway.
If this continues to be an issue, please open a ticket with our support team either through chat (Meet Your Support Team) or on our website at http://www.lifesize.com/support.
Apologies for the inconvenience.
We don't use the whitelist.I will contact the support team.
Was our support team able to help with this inquiry? If so, are you able to share how the issue was resolved?
We have not yet solved this issue. (Your support team is investigating this issue)
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