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Videocenter user blocked

Question asked by bpaz Partner on Sep 19, 2017
Latest reply on Sep 19, 2017 by bpaz

We are using a user with no restrictions for a group of students to grant access to videocenter. From time to time this user is blocked, it is not posible to login with its credentials, videocenter admin has to retype the password in order to enable it again. Any idea of why this happens?