on Nov 1, 2017lifesize app can NOT login to server, and we check the cloud status is operational. Why?
(a) iOS, Mac, Win app: CANNOT login
(b) Webapp: CANNOT login
(c) manage.lifesizecoudl.com: OK
Our customers and us all have the troubles now. We're in Taiwan.
Hi Tony,
I'm sorry you were experiencing this issue, sir.
Please call our support staff if you see this again. We are 24/7 and worldwide. You will get a better response by reaching out that way, rather than by posting here. You can also use the chat function here: Meet Your Support Team.
Sorry and glad it is now resolved.
Sincerely,
Michael
Hi
On that day, I also encountered this symptom.
Can I able to avoid this problem by connecting to a node other than Hong Kong?
I heard that I can connect to another node by log in as "test@test.com_SRV_*.* .*. *".
Have anyone actually tried this method?Regards
- 2 people found this helpful
It is possible to force an Icon to register to a specific node (see link below) but not the apps. In the case of November 1, 2017 the Hong Kong registration server was online but experienced an issue with new registrations. Once the issue was known it was removed from service which would have sent new requests to the next best server (all 19 nodes are probed upon boot up or login in and a decision made based on ping response time and server load). When the Hong Kong server issue was resolved it was put back into service.
Hi Kevin
thanks for your reply! I understand well.
regards
It's working now.