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All Good Phones Go To Heaven

Question asked by todd.adler@yaengage.com on Feb 21, 2018
Latest reply on Feb 21, 2018 by skythespy

So I've got a second gen phone that seems to be stuck in perpetual reboot mode.  There are times when it finishes working and boots, but these days it's down on its knees more than it's running a marathon.  I suspect it may be an issue with the camera as that has to complete its boot process before the phone will work.

 

Does anyone have a way to take the camera out of the loop so I can get the phone working?  We hardly ever use the camera and have a second conference room with a camera that people can use, should they feel the need to use that capability.

 

Troubleshooting steps:

  • Swapped cables
  • Swapped phones between conference rooms
  • Updated firmware
  • Rebooted (but of course)
  • Checked power supplies

In each case, the problem follows the camera.  The camera is a couple of years old, so there isn't a warranty on it.  And given the amount of use we get from the ol' gal, it's not cost effective to buy a new warranty for it.

 

Any suggestions?  Can I pull the camera from the loop to get the phone working?

 

Thanks!

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