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Icon Registration

Question asked by Partner on Apr 16, 2018
Latest reply on Apr 19, 2018 by michaelt

Is there any way to adjust how often an Icon 400 renews it's registration? We have some Icon room systems registered to a ShoreTel/Mitel phone system as SIP endpoints and there seem to be an issue wherein after a certain amount of time, (approx. 1 month) the ShoreTel switch will lock up and all of the lifesize units registered to the switch loose their registration. Mitel believes it is because the Lifesize units are requesting registration renewals too often and is over working the Mitel switch.