AnsweredAssumed Answered

Routing for Calls

Question asked by on May 8, 2018
Latest reply on May 8, 2018 by kpinkham

Because of some performance issues from our users i tried to do some tracking today to find out where our problem is.

First thing i saw when doing a traceroute to the front-end-sever which i think is responsible for us ( Frankfurt, Germany, is, that packet are crossing Atlantic Ocean: 

Same thing occurs when im trying some other european front-end-server:


Only for one of the nodes the packets stay within europe:


Can anyone explain me, why these packets run that way and if there is a possibility to avoid that?