My lifesize icon450 cannot register to LifeSize Cloud. It said the activation service is unreachable. Try activating later.
I am using router D-Link DIR 850L.
Icons must be running software version 3.6 in order to register with cloud. If it is at 3.6 then the most likely cause would be network ports not open or DNS not configured.
Opening Network Ports
On software.lifesize.com , we only can find the latest version 3.4.0 .. we will only get version 3.6.0 firmware when the Lifesize icon register to Lifesize cloud and through auto upgrade...
Here is a link to download 3.6.
Ivan, there shouldn't be any issues in receiving 3.6 from the service when the Icon is paired to Cloud. Are you not receiving the update when paired?
The most stable build if not paired with Cloud is 3.4, all updates since have been focused on systems on the Cloud service.
If you are having trouble getting the 3.6 build automatically from Cloud, there might be something else going on that our support team will need to assist.
The problem is that the system can't even register with Cloud to get the update. We have several Icons that we purchased without the updates and we have to manually apply the update in order to register with Cloud. It would be helpful if there was a way to automate this process. Instead of saying the Cloud activation server is unreachable, it could say that 3.6.xx is required to activate with Cloud, then offer to apply the upgrade.
I have had this on a number of occasions recently.
It was either:
1.Firewall issues (used a 4G router to do the initial registration and it worked). We had all the relevant ports open on original firewall but still didn't work. All DNS, gateway settings were correct but haven't had a chance to revisit the firewall issues to see what was the exact cause. Possibly SIP ALG affecting it?
2.Old software that didn't have the updated certificate and DNS for the registration server.
I've got same problem 2 days ago.
My firewall policy was good. Network test was OK so.
Solution was to reboot twice Icon 450.
Retrieving data ...