AnsweredAssumed Answered

Mobile App Users Shown Offline

Question asked by l.limburg on Jun 21, 2018

Can not open a support case.

iOS 11.4, LifeSize Video Conferencing App 11.0.2, Windows 7 64Bit, Desktop App 2.210.1319

 

Mobile app user shown offline in desktop app after a few seconds if...

- App is in background

- Screen is locked

 

Calls are still possible.

 

The real problem is, you do not see that the mobile users are reachable.

 

 

 

Mobile app open:

 

Mobile app in background:

 

Mobile app open:

 

Screen locked:

Call is possible:

 

Phone:

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