AnsweredAssumed Answered

Mobile App Users Shown Offline

Question asked by l.limburg on Jun 21, 2018

Can not open a support case.

iOS 11.4, LifeSize Video Conferencing App 11.0.2, Windows 7 64Bit, Desktop App 2.210.1319


Mobile app user shown offline in desktop app after a few seconds if...

- App is in background

- Screen is locked


Calls are still possible.


The real problem is, you do not see that the mobile users are reachable.




Mobile app open:


Mobile app in background:


Mobile app open:


Screen locked:

Call is possible: