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Icon 600 not booting

Question asked by saciom Partner on Jul 27, 2018
Latest reply on Jul 27, 2018 by saciom

I have a client who has an Icon 600 with a PC permanently attached which they use to present from.  Whenever the codec is booted with the PC plugged in the codec just whirs the fans, with no lights and doesn’t boot up.  If you boot it up with the PC detached it boots fine.  We have tried a dffierent codec but this hasn’t helped.  It does look like the PC is the issue as if I use my laptop it boots fine.  Anybody come across this issue before?  The model of the PC is an Asus Vivo pc model VM60.  The client has tried a different PC but it was the same model and this also caused the issue.