I have searched for this topic maybe did not search good, however I have been experiencing login stuck at validating. has anyone else experience the error.
The validating message in the screen shot typically means that a lookup is being done for the user's email address in the Lifesize database or if the account has SSO enabled for a redirect to the customer landing page. A good test would be to try logging into webapp.lifesizecloud.com with the same username.
the login works fine in the webapp. it stays at validating on the app.
That is unusual as the app and web app use very similar software. The recommendation would be to confirm that the app is the latest version 2.210.1494 and then open a support case.
Contact the Lifesize Customer Support Team
I have been busy. But most of our users are complaining now that the app not working. So we are checking to see if something in our firewall is blocking the app form connecting. our lifesize equipment works fine.
Thanks for the update, you might want to confirm SSO operation (if enabled) as it would impact app users but not the Icons.
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