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Passport 2 remote

Question asked by jzigelhofer on Dec 12, 2018
Latest reply on Dec 12, 2018 by kpinkham

I have run into an issue with the remote on our Passport 2 not changing the options on screen. The light on the camera shows activity whenever you try the remote but options are not changing. I can not even get past the initial configuration screen. We have tried a new firewire cable and a new camera with no results, I have even gone so far as a factory reset. I can connect to the Passport through SSH and the web interface. Any thoughts? Hate for this to become a paper weight.

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