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Firmware rollback possible? ICON700 presenting issues

Question asked by bram on Jun 21, 2019

Dear Community, 


Is it possible to downgrade the ICON700 devices' firmware to an earlier version? We're experiencing a lot of issues with the presenting feature of that type of vidcon unit. I opened a ticket, and it seems to be an issue with the current firmware version. I need to reboot the ICON each time to let the presentation work. Any workarounds here? It says:

Layout service NOT READY

Media Service NOT Ready.  See the image attached.