I’m sure I’m not the only person that has reported this but I updated my LifeSize app on iOS and it is crashing repeatedly. Hope there’s a fix soon.
Hi Jon, thank you for reporting this issue, we are aware and are working to uncover a solution. Could you please let us know what model iPhone you were using? Is it an iPhone 7 by chance?
8+. I opened a case and did some experimenting on my own. It seems like selecting allow calendar access is what’s causing the issue. I have uninstalled and reinstalled several times and the only time it crashes is when I select “allow” when it requests access to my calendar
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Thank you Jon.
I also reported this but was told it works fine on supports devices so must be an issue on my phone.
cmcclure is this actually a known issue?
I was told that as well but from what it sounds, they are looking into it. I’m not sure if you experienced the same thing but I found that selecting don’t allow access to my calendar fixes the issue.
We are aware and uncovering solutions for this issue. Our engineers have discovered what Jon notes below, that on certain hardware, turning off the calendar access will stop the app from crashing. We will have a full solution for this soon Andrew.
Thanks Guys. Can confirm disabling calendar access works. Thanks for that tip Jon.
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